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Total Transactions
115.2M
Full Year 2025
Avg Success (Recv)
98.59%
Annual average
Avg Success (Send)
99.90%
Annual average
Peak Month
May
23.8M transactions
OKR Target
99%
Success rate target
Total Transactions by Month
All payment types combined — 2025
Instapay Success Rates
Sending vs Receiving monthly %
Sending Breakdown
Regular IP vs QR P2P vs QR P2M
Receiving Breakdown
Regular IP vs QR P2P vs QR P2M
Instapay Monthly Summary
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Monthly Instapay Transactions
Sending and receiving breakdown with success rates
MonthTotal TxnsIP SendingQR P2P SendQR P2M SendIP ReceivingQR P2P RecvQR P2M RecvRate (Recv)Rate (Send)
Jan 20252,270,6451,715,7246,7386,676180,3634,080300,78098.16%99.99%
Feb 20252,716,9481,929,7708,4049,691131,4604,825574,62198.81%99.99%
Mar 20254,983,7132,632,54610,12911,438148,6258,0632,032,26597.58%99.98%
Apr 20254,733,3812,650,0449,6589,855156,7037,7601,783,97597.92%99.81%
May 202523,776,2463,691,91112,29116,85799,79512,74819,681,70599.24%99.99%
Jun 202522,216,2252,307,55912,6987,22381,38113,52619,627,02599.53%99.99%
Jul 20253,072,0821,100,42312,40911,58859,46913,3351,739,31295.60%99.97%
Aug 20254,456,2511,343,64418,96510,88266,05519,4572,943,90299.13%99.99%
Sep 20254,209,4971,745,87715,42119,47684,60116,6202,267,40299.13%99.99%
Oct 20257,131,5342,891,21116,95759,77991,08511,6084,060,89499.17%99.996%
Nov 202519,424,0486,747,93013,98080,268110,9059,33812,461,62799.28%99.13%
Dec 202512,601,3854,825,49115,92697,096111,2159,7327,541,92599.52%100.00%
PESONet Summary
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PESONet Monthly Transactions
Outgoing and incoming with success rates (detailed data Jun–Aug 2025)
MonthTotalOutgoingIncomingSuccessful (Out)Rejected (Out)Successful (In)Rejected (In)Rate (Out)Rate (In)
Jan 202528,0116,94621,065————N/AN/A
Feb 202523,1236,38716,736————N/AN/A
Mar 202530,3437,54722,796————N/AN/A
Apr 202531,5597,88223,677————N/AN/A
May 202533,6957,74225,953————N/AN/A
Jun 202542,62510,02032,6059,16617032,076198.18%99.997%
Jul 202541,45810,15231,3069,98616631,297998.36%99.971%
Aug 202542,82310,01832,8055,56411623,030197.96%99.997%
Jan 2026 Transactions
8.81M
YTD
Jan Success (Recv)
99.53%
Above 99% target ✓
Feb 2026 Transactions
3.36M
Partial month
Feb Success (Recv)
98.89%
Slightly below 99%
2026 vs 2025 — Jan & Feb
Total transactions year-over-year comparison
Success Rate Comparison
Recv success rate — 2026 vs 2025
2026 Payments Data
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2026 Monthly Instapay Summary
Jan–Feb available; remaining months pending
MonthTotal TxnsIP SendingIP ReceivingRate (Recv)Rate (Send)
Jan 20268,810,1963,957,4884,852,70899.53%99.99%
Feb 20263,362,596976,8472,385,74998.89%99.93%
Mar–Dec 2026Data not yet available
Avg Scheduled Uptime
99.35%
2025 annual avg
Avg Unscheduled Uptime
99.57%
2025 annual avg
Scheduled SLA Target
99%
99.5% from Jun onwards
Scheduled SLA Misses
3
Mar, Apr, Dec 2025
Unscheduled SLA Misses
1
Dec 2025
Scheduled Availability
Monthly % vs 99% target
Unscheduled Availability
Monthly % vs 97% target
Scheduled Downtime
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Scheduled Availability by Month
Actual vs allowable downtime — 2025
MonthActual DTAllowable (min)Avg Monthly %TargetSLA Met?
Jan 20252:00446.499.73%99%Yes
Feb 20253:10403.299.53%99%Yes
Mar 20258:40446.498.84%99%No
Apr 20259:3043298.68%99%No
May 20255:38446.499.24%99%Yes
Jun 20251:4943299.75%99%Yes
Jul 20250:44446.499.90%99%Yes
Aug 20252:0243299.73%99%Yes
Sep 20252:0043299.72%99%N/A
Oct 20256:25446.499.14%99%N/A
Nov 20252:48403.299.61%99%N/A
Dec 20254:00446.499.46%99%N/A
Unscheduled Downtime
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Unscheduled Availability by Month
97% target — Dec 2025 missed SLA
MonthActual DTAllowable (min)Avg Monthly %TargetSLA Met?
Jan 20252:0333198.89%97%Yes
Feb 20250:00288100.00%97%Yes
Mar 20250:4928899.59%97%Yes
Apr 20251:2031699.24%97%Yes
May 20250:2631699.75%97%Yes
Jun 20250:1430299.86%97%Yes
Jul 20250:00331100.00%97%Yes
Aug 20250:00302100.00%97%Yes
Sep 20250:00316100.00%97%Yes
Oct 20250:00331100.00%97%Yes
Nov 20250:2028899.79%97%Yes
Dec 20256:4233196.36%97%No
Performance Issues
Issues by Month (Total: 44)
Jan–Apr 2025
0
May 2025
4
Jun 2025
36
Jul 2025
2
Aug 2025
2
Sep–Dec 2025
0
Issue Categories
DLQ - Side Apps (impacts client dashboard)
32
Slow Reports Generation
6
PaymentHub - impacts Instapay
3
Slow Login CBS - App Accessibility
2
MainDB - Locking/Delays in Txns
1
Jan 2026 Scheduled
99.73%
Target 99.5% ✓
Jan 2026 Unscheduled
98.89%
Target 97% ✓
Perf Issues YTD
0
Jan 2026 onwards
Feb 2026 Status
Pending
Data not finalized
2026 Availability Data
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2026 Scheduled Availability
Jan available; remaining months pending
MonthActual DTAllowable (min)Avg Monthly %TargetSLA Met?
Jan 20260:40223.299.73%99.5%Yes
Feb 20262:07201.6—99.5%Yes
Mar–Dec 2026Data not yet available
Total Incidents 2025
12
Across all months
Total Downtime
292 min
Combined 2025
Avg MTTR
24.3 min
Mean time to recovery
Total Tickets
1,106
Jan–Aug 2025
Avg Resolution
82.2 hrs
Jan–Aug 2025
Incidents & Downtime by Month
Count vs total downtime (minutes)
Tickets & Resolution Time
Nextbank ticket count & avg resolution hours
Incident Overview
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Monthly Incident Summary
Incident count, downtime, and MTTR by month
MonthIncidentsDowntime (min)MTTR (min)Ticket CountAvg Resolution (hrs)
Jan 2025312341.0105112.34
Feb 2025000.012799.06
Mar 202534916.317091.37
Apr 202528040.023281.81
May 20253268.717464.15
Jun 202511414.012875.97
Jul 2025000.08375.97
Aug 2025000.08775.97
Sep–Dec 2025000.0——
Netbank Dashboard · Data sourced from Dashboard.xlsx · 2025–2026