Netbank Dashboard

2025–2026 ● Live
Total Transactions
115.2M
Full Year 2025
Avg Instapay Success (Recv)
98.59%
Annual average
Avg Instapay Success (Send)
99.90%
Annual average
Peak Month
May
23.8M transactions
Overall Rate Target
99.25%
99% OKR target
Total Transactions by Month
All payment types combined
Instapay Success Rates
Sending vs Receiving — monthly %
Sending Breakdown
Regular Instapay vs QR P2P vs QR P2M
Receiving Breakdown
Regular Instapay vs QR P2P vs QR P2M
Instapay Transactions Table
Monthly Instapay Summary
Sending and receiving breakdown with success rates
Month Total Txns IP Sending QR P2P Send QR P2M Send IP Receiving QR P2P Recv QR P2M Recv Success (Recv) Success (Send)
Jan 20252,270,6451,715,7246,7386,676180,3634,080300,78098.16%99.99%
Feb 20252,716,9481,929,7708,4049,691131,4604,825574,62198.81%99.99%
Mar 20254,983,7132,632,54610,12911,438148,6258,0632,032,26597.58%99.98%
Apr 20254,733,3812,650,0449,6589,855156,7037,7601,783,97597.92%99.81%
May 202523,776,2463,691,91112,29116,85799,79512,74819,681,70599.24%99.99%
Jun 202522,216,2252,307,55912,6987,22381,38113,52619,627,02599.53%99.99%
Jul 20253,072,0821,100,42312,40911,58859,46913,3351,739,31295.60%99.97%
Aug 20254,456,2511,343,64418,96510,88266,05519,4572,943,90299.13%99.99%
Sep 20254,209,4971,745,87715,42119,47684,60116,6202,267,40299.13%99.99%
Oct 20257,131,5342,891,21116,95759,77991,08511,6084,060,89499.17%99.996%
Nov 202519,424,0486,747,93013,98080,268110,9059,33812,461,62799.28%99.13%
Dec 202512,601,3854,825,49115,92697,096111,2159,7327,541,92599.52%100.00%
PESONet Summary
PESONet Monthly Transactions
Outgoing and incoming with success rates (data available Jun–Aug 2025)
Month Total Outgoing Incoming Successful (Out) Rejected (Out) Successful (In) Rejected (In) Success Rate (Out) Success Rate (In)
Jan 202528,0116,94621,065————N/AN/A
Feb 202523,1236,38716,736————N/AN/A
Mar 202530,3437,54722,796————N/AN/A
Apr 202531,5597,88223,677————N/AN/A
May 202533,6957,74225,953————N/AN/A
Jun 202542,62510,02032,6059,16617032,076198.18%99.997%
Jul 202541,45810,15231,3069,98616631,297998.36%99.971%
Aug 202542,82310,01832,8055,56411623,030197.96%99.997%
Jan 2026 Transactions
8.81M
YTD partial data
Jan Success Rate (Recv)
99.53%
Above 99% target
Feb 2026 Transactions
3.36M
Partial month
Feb Success Rate (Recv)
98.89%
Slightly below 99%
2026 Payments Data
2026 Monthly Instapay Summary
Jan–Feb data available; remaining months pending
Month Total Txns IP Sending IP Receiving IP Total (Send) IP Total (Recv) Success Rate (Recv) Success Rate (Send)
Jan 20268,810,1963,957,488180,3633,957,4884,852,70899.53%99.99%
Feb 20263,362,596976,847131,460976,8472,385,74998.89%99.93%
Mar–Dec 2026Data not yet available
2026 vs 2025 Comparable Months
Total transactions — Jan & Feb
Avg Scheduled Uptime
99.35%
2025 annual avg
Avg Unscheduled Uptime
99.57%
2025 annual avg
Scheduled SLA Target
99%
99.5% from Jun onwards
SLA Misses (Scheduled)
3
Mar, Apr, Dec 2025
SLA Misses (Unscheduled)
1
Dec 2025
Scheduled Downtime Availability
Monthly % vs 99% target
Unscheduled Downtime Availability
Monthly % vs 97% target
Scheduled Downtime
Scheduled Availability by Month
Actual vs allowable downtime
Month Actual DT (hrs) Allowable DT (min) Avg Monthly % Target % SLA Met?
Jan 20252:00446.499.73%99%Yes
Feb 20253:10403.299.53%99%Yes
Mar 20258:40446.498.84%99%No
Apr 20259:3043298.68%99%No
May 20255:38446.499.24%99%Yes
Jun 20251:4943299.75%99%Yes
Jul 20250:44446.499.90%99%Yes
Aug 20252:0243299.73%99%Yes
Sep 20252:0043299.72%99%NA
Oct 20256:25446.499.14%99%NA
Nov 20252:48403.299.61%99%NA
Dec 20254:00446.499.46%99%NA
Unscheduled Downtime
Unscheduled Availability by Month
97% target — Dec 2025 missed SLA
Month Actual DT Allowable DT (min) Avg Monthly % Target % SLA Met?
Jan 20252:0333198.89%97%Yes
Feb 20250:00288100.00%97%Yes
Mar 20250:4928899.59%97%Yes
Apr 20251:2031699.24%97%Yes
May 20250:2631699.75%97%Yes
Jun 20250:1430299.86%97%Yes
Jul 20250:00331100.00%97%Yes
Aug 20250:00302100.00%97%Yes
Sep 20250:00316100.00%97%Yes
Oct 20250:00331100.00%97%Yes
Nov 20250:2028899.79%97%Yes
Dec 20256:4233196.36%97%No
Performance Issues
Performance Issue Reports by Month
Most issues concentrated in May–Aug 2025
Jan–Feb 2025
0
Mar–Apr 2025
0
May 2025
4
Jun 2025
36
Jul 2025
2
Aug 2025
2
Sep–Dec 2025
0
Issue Categories (Total: 44)
DLQ - Side Apps (impacts client dashboard)
32
Slow Reports Generation
6
PaymentHub - impacts Instapay
3
Slow Login CBS - App Accessibility
2
MainDB - Locking/Delays in Txns
1
Jan 2026 Scheduled
99.73%
Target 99.5% ✓
Feb 2026 Scheduled
0%
Data pending
Jan 2026 Unscheduled
98.89%
Target 97% ✓
Perf Issues 2026 YTD
0
Jan–present
2026 Availability Data
2026 Scheduled Availability
Jan available; remaining months pending
Month Actual DT (hrs) Allowable DT (min) Avg Monthly % Target % SLA Met?
Jan 20260:40223.299.73%99.5%Yes
Feb 20262:07201.6—99.5%Yes
Mar–Dec 2026Data not yet available
Total Incidents 2025
12
Across all months
Total Downtime
292 min
Combined 2025
Avg MTTR
24.3 min
Mean time to recovery
Total Tickets (Nextbank)
1,106
Jan–Aug 2025
Avg Resolution Time
82.2 hrs
Jan–Aug 2025
Incident Count & Downtime by Month
Incidents peaked Jan, Mar, May 2025
Ticket Count & Avg Resolution Time
Nextbank tickets — resolution trending down
Incident Overview Table
Monthly Incident Summary
Incident count, downtime, and MTTR by month
Month Incident Count Total Downtime (min) MTTR (min) Ticket Count Avg Resolution (hrs)
Jan 2025312341.0105112.34
Feb 2025000.012799.06
Mar 202534916.317091.37
Apr 202528040.023281.81
May 20253268.717464.15
Jun 202511414.012875.97
Jul 2025000.08375.97
Aug 2025000.08775.97
Sep–Dec 2025000.0——
Netbank Dashboard · Data sourced from Dashboard.xlsx · 2025–2026